Home CertificationCertified Service Desk Manager CSDM
Certified
Service Desk Manager (CSDM)
This
certification covers the fundamentals of service desk management, starting with
defining strategic requirements and the roles and responsibilities of service
desks. It explores the development of a strategic role, service strategy, and
service generation. Key management skills, including effective communication,
change management, and handling resistance, are also emphasized.
The
certification integrates the service desk with continual service improvement
(CSI) activities and promotes effective stakeholder engagement. It addresses
quality assurance practices, the importance of customer feedback, and effective
use of tools and technologies like ACD and CTI.
What
You Will Learn?
The
Certified Service Desk Manager (CSDM) certification offers several key benefits
for professionals seeking to advance their careers in IT service management. It
equips individuals with the essential skills to effectively manage service desk
operations, ensuring that service levels meet customer expectations and
business objectives.
·
Developing
a Strategic Role
·
Essential
Management Skills
·
Integrating
and Promoting the Service Desk
·
Quality
Assurance Activities
·
Effective
Management of Tools and Technologies
·
Staff
Recruitment and Retention
·
Service
Management Framework
Gain in-depth knowledge and globally recognized credentials to advance your career.
Keep up with industry trends and best practices across various professional domains.
Choose from online, self-paced, or instructor-led training tailored to your needs.
Earn certifications accredited by leading industry bodies for career growth.
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