Home CertificationISO 10002 Quality Management
ISO 10002 Quality Management Certification
The ISO 10002 Quality Management Certification is tailored to equip participants with the skills necessary to effectively manage and handle customer complaints according to international standards. The certification begins with an introduction to the ISO 10002 standards, setting the stage with scope, normative references, and crucial terms and definitions. It progresses to detailed guiding principles that emphasize transparency, responsiveness, and customer focus, preparing participants to establish a robust complaints-handling framework within their organizations.
Throughout the certification, learners will delve into the planning, design, development, and operational execution of an effective complaints-handling process. This includes everything from receiving and tracking complaints to investigating and resolving them efficiently.
What You Will Learn?
This certification empowers professionals to improve customer relations by effectively managing complaints, leading to increased customer satisfaction and loyalty. It provides tools for establishing clear and efficient processes for handling complaints, thereby enhancing the overall quality management practices of an organization.
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