Home CertificationISO 20000 Internal Auditor
ISO 20000 Internal Auditor Certification
The ISO 20000 Internal Auditor certification provides a
comprehensive understanding of IT Service Management System (ITSMS) auditing
and its role in ensuring compliance with ISO/IEC 20000 standards. This certification
is designed for professionals who aim to conduct internal audits, evaluate IT
service processes, and enhance service quality within an organization.
Through a structured
learning approach, participants will develop expertise in planning, executing,
and reporting internal audits while understanding how to identify
nonconformities, implement corrective actions, and improve IT service
processes. By the end of the certification, learners will be equipped with the
necessary skills to support IT governance, drive operational efficiency, and
ensure continual service improvement within their organizations.
What You Will Learn?
The ISO 20000 Internal Auditor certification provides professionals with a comprehensive understanding of internal auditing processes for IT Service Management Systems (ITSMS). Participants will learn how to plan, conduct, and manage internal audits, ensuring IT service processes align with ISO 20000 standards. This certification equips learners with the skills to identify risks, assess ITSM performance, and implement corrective actions, enhancing service quality and operational efficiency.
• Information Technology Service Management (ITSM)
• Introduction and Background to ISO/IEC 20000
• Introduction to Auditing
• Auditing Roles and Principles
• Responsibilities of the Auditor
• Skills and Competencies of an Internal Auditor
• Purpose of Internal Auditing
• Leadership and Planning
• Support of the Service Management System
Gain in-depth knowledge and globally recognized credentials to advance your career.
Keep up with industry trends and best practices across various professional domains.
Choose from online, self-paced, or instructor-led training tailored to your needs.
Earn certifications accredited by leading industry bodies for career growth.
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