Home CertificationISO 20000 Lead Auditor
The ISO 20000 Lead Auditor certification is designed for professionals who want to develop expertise in auditing IT Service Management Systems (ITSMS) based on the ISO/IEC 20000 standard. This certification equips participants with the skills to plan, conduct, and manage IT service audits, ensuring compliance with global IT service management best practices.
Through a combination of theoretical insights, auditing methodologies, and real-world applications, this certification provides a structured approach to evaluating IT service processes, identifying gaps, and driving continual improvement. Participants will gain in-depth knowledge of audit principles, risk management, service delivery processes, and reporting techniques, empowering them to lead internal and external audits with confidence.
What You Will Learn?
The ISO 20000 Lead Auditor certification provides an
in-depth understanding of IT Service Management System (ITSMS) auditing based
on the ISO/IEC 20000 standard. This certification equips professionals with the
skills required to plan, conduct, and manage audits for IT service processes,
ensuring compliance with global best practices. Participants will learn how to
assess IT service risks, evaluate operational efficiency, and identify
nonconformities, enabling organizations to enhance their IT service quality and
achieve ISO 20000 certification.
·
Introduction to ITSM & ISO/IEC 20000
·
Scope, Context & Key Terminologies
·
Auditing Principles, Roles &
Responsibilities
·
Internal Auditing: Purpose, Skills &
Competencies
·
Service Management System: Planning,
Implementation & Operation
·
Auditing Methods: On-Site & Remote
Auditing
·
Audit Process: Reporting, Evaluation &
Follow-Up
·
Performance Monitoring, Measurement &
Continuous Improvement
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