Home CertificationISO 20000 Lead Implementer
ISO 20000 Lead Implementer Certification
The ISO 20000 Lead Implementer certification provides a comprehensive framework for designing, implementing, and maintaining an IT Service Management System (ITSMS) in compliance with ISO/IEC 20000 standards. This certification is tailored for professionals responsible for establishing IT service policies, managing service risks, and ensuring operational excellence.
Through a structured learning approach, learners will acquire in-depth knowledge of ITSMS implementation phases, leadership responsibilities, IT governance, and regulatory requirements. The certification equips professionals with the skills to manage service portfolios, ensure seamless service transitions, and align IT processes with business objectives.
What You Will Learn?
This certification takes a practical and strategic
approach to IT Service Management, covering essential implementation
methodologies, service governance, and continual improvement. Participants will
learn to evaluate service performance, optimize IT processes, and maintain
service excellence through ISO 20000 compliance.
·
Introduction to ITSM & ISO/IEC 20000
·
Scope, Context & Key Terminologies
·
Auditing Principles, Roles &
Responsibilities
·
Internal Auditing: Purpose, Skills &
Competencies
·
Service Management System: Planning,
Implementation & Operation
·
Auditing Methods: On-Site & Remote
Auditing
·
Control, Monitoring & Continuous
Improvement
Gain in-depth knowledge and globally recognized credentials to advance your career.
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Choose from online, self-paced, or instructor-led training tailored to your needs.
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