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ISO 20000 Lead Implementer

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ISO 20000 Lead Implementer Certification

The ISO 20000 Lead Implementer certification provides a comprehensive framework for designing, implementing, and maintaining an IT Service Management System (ITSMS) in compliance with ISO/IEC 20000 standards. This certification is tailored for professionals responsible for establishing IT service policies, managing service risks, and ensuring operational excellence.

Through a structured learning approach, learners will acquire in-depth knowledge of ITSMS implementation phases, leadership responsibilities, IT governance, and regulatory requirements. The certification equips professionals with the skills to manage service portfolios, ensure seamless service transitions, and align IT processes with business objectives. 


What You Will Learn?

This certification takes a practical and strategic approach to IT Service Management, covering essential implementation methodologies, service governance, and continual improvement. Participants will learn to evaluate service performance, optimize IT processes, and maintain service excellence through ISO 20000 compliance.

·         Introduction to ITSM & ISO/IEC 20000

·         Scope, Context & Key Terminologies

·         Auditing Principles, Roles & Responsibilities

·         Internal Auditing: Purpose, Skills & Competencies

·         Service Management System: Planning, Implementation & Operation

·         Auditing Methods: On-Site & Remote Auditing

·         Control, Monitoring & Continuous Improvement

Enhance Your Expertise

Gain in-depth knowledge and globally recognized credentials to advance your career.

Stay Competitive

Keep up with industry trends and best practices across various professional domains.

Flexible Learning Options

Choose from online, self-paced, or instructor-led training tailored to your needs.

Globally Recognized Certifications

Earn certifications accredited by leading industry bodies for career growth.

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Frequently Asked Questions

Ans: Yes, this training course has been accredited by Global Certification Board, and it also includes an exam which is conducted at the end of the training program.

Ans: Yes, we have subject matter experts who will work according to your company requirements.

Ans: A certification from a Global Certification Board enhances credibility, validates expertise, and increases career opportunities. It demonstrates commitment to professional growth, improves job prospects, and boosts confidence in applying industry best practices.

Ans: Yes, you will receive the e-certificate after passing the exam.