Understand ISO 10002 processes for managing customer complaints and improving satisfaction within a quality management system.

Gain expertise in implementing ISO 27002 security controls to strengthen organizational information security frameworks.

Develop auditing skills for environmental management systems, covering ISO 14001 clauses, PDCA cycle, and continuous improvement processes.

Gain expertise in ISO 10218-1 safety standards for designing, constructing, and using industrial robotic devices securely.

Integrate Agile, Lean, DevOps, and Scrum with ITSM frameworks to enhance service lifecycle management and continuous process improvement.

Gain skills in conducting internal audits, managing safety risks, and ensuring OHSMS effectiveness under ISO 45001.